I live in Denver, should I order online?
Sure if you would like the product delivered to your door, and dont need to try it on. Most of what is posted online is located at our store/ warehouse; but there are exceptions. If you purchase from our store, you have the personal guarantee of sizing, fit and the feel good knowledge that you’ve supported your local shop, saved packing materials and shipping expenses. Normal sales taxes will be applied to local purchases.
…But I want the online sale price or promotion.
Sure! Our stores can match our online price or promotion. Just ask at the register during check-out.
Was my credit card charged?
Only if your order was shipped. Confluence Kayaks’s transaction process has 2 steps.
1. Authorization (Funds are allocated when the order is placed to be sure your account can cover the charge. This authorization will show up as “Pending “on your statement)
2. Capture. (Funds are taken by Confluence Kayaks only when your order has been filled and given a shipping label).
Credit Card Verification?
After your order is placed, your credit card information is sent through VeriSign’s (PayPal) four-point fraud screen. If the order has been flagged for any reason, Confluence Kayaks will temporarily suspend the processing of the order (for your own protection). As soon as the card holder is contacted and able to answer a couple of quick questions to verify the legitimacy of the order, it will be shipped right away.
Phone orders are processed on the same timeline as orders placed over the web.
Can I use more than 1 credit card?
Only if you call us and ask nicely.
Can I trust you with my email?
Yes, it’s the best way to keep tabs on your order. You will be emailed right away:
- If there are any problems with your order
- If your items will be drop shipped from the vendor
- When your order is shipped
We hate spam as much as you do and if you ask us not to send you promos we won’t.
How safe is it?
Confluence Kayaks is committed to your privacy and keeping your sensitive information safe. For a full explanation of Confluence Kayaks’s safety standards, you may visit our Privacy & Security page.
If I can put it in my cart that means it’s in stock, right?
98% of the time, yes. Unfortunately, errors do happen and occasionally inventory which does not physically exist can be ordered. The most common errors can be found with clearance and sale inventory because it flies out the door fast. If you would like assurance that your order is in stock, please call our customer service team.
If one of the brands Confluence Kayaks carries makes something you really, really, really like, but we don't carry it online or in stores, we are able to place a special order. Please note that if the item you like is in stock with the manufacturer, sale prices or discount codes cannot be applied. Also keep in mind that special orders can take at least 2 weeks and additional shipping charges may apply.
Returns & Exchanges:
Click here for our return form
Click here for our full return policy
Errors & Inaccuracy
We are very sorry if there was a mix up...
...but we do our best to give you the most accurate, up-to-date information on products, their images, current pricing or availability. Like you, we're human and not always perfect; with a finger slip "here" and a missed decimal placement "there". While we strive for excellence in every aspect of our web site, we also manage it and there might be an occasional mistake, error, typo, or inaccuracy due to human or technological errors.
viewing is a common computer error that may be corrected at home- All computer monitors unless properly calibrated can display the correct colors inaccurately. All product images are supplied by the manufacturer directly. In some cases we do photograph items that do not have an image, or we discover the vendor image is incorrect. Manufacturing changes during production could alter the look of an item slightly. (For example color trims, logo placement, or zipper pulls)
All Prices presented on confluencekayaks.com are up to date and correct. If you navigate away from http://www.confluencekayaks.com, outdated information may claim sale prices or coupon codes; Confluence Kayaks will not acknowledge these sale prices. In addition, please also note sales and sale prices are set for certain dates, and items cached in a check-out basket for any length of time, may be subject to a change in pricing or availability.
Confluence Kayaks reserves the right to correct these errors--which may happen after an order has been submitted-- as well as to update this information without prior notice. To assure you are getting the correct color, pricing or availability please reference the manufactures home page or call our Customer Service department for help at 888-707-6708, ext. 1